FAQ

 

  1. What products do you offer? We offer two sized scarves in two kinds of fabric, silk chiffon and a blend of 20% silk and 80% wool. We also offer 18x18" pillow covers.

  2. How do I place an order? To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping details and payment information.

  3. Is it safe to shop on your website? Yes, your security is our priority. We use industry-standard encryption to protect your personal information. Additionally, we do not store any credit card details on our servers.

  4. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose your preferred method during the checkout process.

  5. Can I modify or cancel my order after placing it? Once an order is placed, it enters our processing system to ensure swift delivery. Therefore, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.

  6. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the designated courier's tracking system.

  7. What is your return policy? We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) postmarked within 14 days of receiving your order. Return must be authorized. Please refer to our Returns & Exchanges page for more details.

  8. Do you ship internationally? No.

  9. How are shipping costs determined? We have free shipping within the United States.

  10. What if I receive a damaged or defective product? We apologize for any inconvenience. Please contact our customer service team within 14 days of receiving the damaged or defective item, and we will assist you with a replacement or refund.

  11. How do I contact customer support? For any inquiries or assistance, you can reach our customer support team through our Contact Us page or by emailing reed@teascarfbroonlyn.com. We aim to respond to all inquiries by the next day.

  12. Do you offer gift cards? No. We do not offer gift cards.

  13. What Makes Teascarf Brooklyn Scarves Unique?

    Teascarf Brooklyn scarves feature one-of-a-kind tea prints, created from the natural patterns formed by steeped tea. Each print is digitally reproduced on high-quality fabric, making every scarf a wearable piece of art. These scarves carry personal stories, creative expression, and sustainability, offering you a unique way to showcase individuality and style.