14 Day Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship a return.
To be eligible for a return, your item must be in the same condition that you received it, folded, unworn, and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at firstname.lastname@example.org. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first confirming eligibility of a return will not be refunded.
You can always contact me for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Note that handmade items may have desired imperfections.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.